Question 1

Are you accepting new clients?

Accepted Answer

Yes — we absolutely are. New clients are always welcome, and availability can be viewed directly through our online booking calendar.

Question 2

Which appointment do I schedule?

Accepted Answer

If you pay out of pocket and are new to the clinic or LMT you are seeing, then you would schedule a New Client Appointment

If you are a returning client and pay out of pocket, then you would schedule a Wellness Massage

If you are a student (with ID), then you would schedule a Student Massage

If you are using medical insurance, car insurance, or workman's comp, then you would schedule a Medical Massage

Question 3

Do you take insurance?

Accepted Answer

Yes

We currently accept the following insurance plans:

Blue Cross Blue Shield
PacificSource
TriWest Community Care Network

We also accept Personal Injury Protection (PIP) for motor vehicle accidents (MVA) and workers’ compensation claims.

If we are not in-network with your insurance provider, we are happy to provide reimbursement (superbill) forms for you to submit to your insurance company directly.

If you have questions about coverage, we recommend checking with your insurance provider prior to booking.

Question 4

What does therapeutic massage look like?

Accepted Answer

That depends — on you.

Therapeutic massage is whatever is most therapeutically valuable for your body and nervous system

For some people, that means deeply relaxing, blissful work that allows the brain and body to finally let go

For others, it means focused, specific work to address tension, pain, or restricted movement so the body can function more comfortably

Importantly: therapeutic does not have to mean painful

Effective work can be deep or gentle, specific or soothing — and it should never feel punishing, unpleasant, or overwhelming unless that is something you have explicitly requested and consented to

Your session will always be tailored to what your body responds to best

Question 5

How do I know what type of massage is right for me?

Accepted Answer

Start with reading the bios and if something appeals to you, start there

But you don’t need to know before you book — that’s part of what we help with

Your therapist will take time to understand your goals, concerns, and preferences, then recommend an approach that best supports your body

If you already have an idea of what you’re looking for, great. If not, we’ll figure it out together.

Question 6

What is the New Client Appointment?

Accepted Answer

Our New Client appointment is designed to give you extra time and support during your first visit

Your initial appointment includes additional time for intake, assessment, and conversation, so your therapist can fully understand your body, goals, and any relevant history

This allows us to provide care that is truly tailored to you, rather than jumping straight into a one‑size‑fits‑all session

Question 7

Can I use the New Client rate with any therapist?

Accepted Answer

Yes!

The New Client rate can be used once per therapist

Each therapist on our team brings a unique background, skill set, and style of therapeutic work
Even when addressing similar concerns, different therapists may approach treatment in different ways
Using the New Client rate with each therapist allows you to explore those differences and find the best fit for your body and preferences

Question 8

Why would I want to see more than one therapist?

Accepted Answer

Bodies are complex, and there is rarely only one “right” way to support them

Some clients prefer a consistent, long‑term relationship with one therapist
 
Others benefit from working with multiple therapists whose strengths complement one another

Both approaches are valid, and we support whichever feels most helpful for you.

Question 9

Do I have to commit to a therapist after my first session?

Accepted Answer

Nope

There is no obligation to continue with the same therapist

You are welcome to rebook with the same therapist, try a different therapist on the team, or take time to decide what feels right

Our goal is for you to feel supported, informed, and empowered in your care

Question 10

How do I contact my therapist?

Accepted Answer

All therapists can be reached by text message at (503) 740-6343

We use a shared main number with individual extensions, so your message goes directly to the correct therapist

This keeps communication streamlined while still allowing direct contact when needed

Question 11

Where are you located?

Accepted Answer

In Gresham:1733 E Powell BlvdSuite 102Gresham, ORRight on the corner of Hogan and E Powell in the brick State Farm buildingIn Sandy:17150 University AveSuite 302Sandy, ORIn the John L Scott Real Estate building

Soully Aware
Massage & Wellness

Your body doesn't hate you

Get to Know Us

Our Team

Where to find us

Frequently asked questions

Are you accepting new clients?

Which appointment do I schedule?

Do you take insurance?

What does therapeutic massage look like?

How do I know what type of massage is right for me?

What is the New Client Appointment?

Can I use the New Client rate with any therapist?

Why would I want to see more than one therapist?

Do I have to commit to a therapist after my first session?

How do I contact my therapist?

Where are you located?

Soully Aware Massage & Wellness

Your body doesn't hate you

Get to Know Us

Our Team

Where to find us

Frequently asked questions

Are you accepting new clients?

Which appointment do I schedule?

Do you take insurance?

What does therapeutic massage look like?

How do I know what type of massage is right for me?

What is the New Client Appointment?

Can I use the New Client rate with any therapist?

Why would I want to see more than one therapist?

Do I have to commit to a therapist after my first session?

How do I contact my therapist?

Where are you located?

Soully Aware
Massage & Wellness